Software Cloud
• iCS Cloud licensed by volume of accounts to collect
• Targeted at Companies with high volumes of accounts
• SaaS model
• Public cloud operation
• Support SLA’S
• Specialized collections processes
• Optimized technical architecture
• Secure technology policies
• Compliance with strict, regulatory security standards
• Information extraction tailored to your needs
Software iCS On site
- iCS On-premise commercial model based on account volume (loans under management)
- Designed for large organizations with high customer portfolios and specialized operational requirements.
- Defined support service level agreements (SLAs).
- Specialized collections operations requiring advanced handling and control.
- Tailored architecture and infrastructure frameworks.
- Robust technology governance policies.
- Compliance with strict and regulated security standards.
Unify your collection team, your tools and data in one platform
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Get everything you need in a single collection tool and increase the productivity of your debt collections process.
Manage your customers in preventive, early and mid-range collections using omnichannel contact methods.
Legal collections based on your workflows and policies.
Automate negotiations, loss mitigation tools and payment offers by consolidating debt or for each account individually.
Allows your debtors to directly access their accounts using a responsive web portal debts using a personalized link, view their outstanding arrears, make payments, promises to pay, and restructure their debts.
The location of the customer is captured for security purposes and to allow you to update information about your debtors location automatically in real time.
Administer non performing assets that have been seized as part payment of any account.
Calculate commissions based on the recoveries and calculate any incentives and costs using pre-established criteria including balance recovered, delinquency recovered etc….
Ideal tool for your field collectors to perform a more effective collection process, allowing you to track their progress and geo-localize your debtors.
Perform omnichannel digital collections fully compliant with Regulation F. You can leverage Bots, one way and interactive digital channels like Whatsapp and Interactive SMS and also transfer conversations to agents in real time.
Excellent customer experience
- Achieve significant operational savings.
- Full traceability and control of number of contact attempts.
- Increased recoveries.
- Improved debtor experience.
What our platform allows you to achieve
What our platform allows you to achieve
INCREASE BY
33%
THE PRODUCTIVITY OF YOUR COLLECTION PROCESS
60% CALL CENTRE,
30% FIELD COLLECTIONS
REDUCE YOUR BAD DEBT PROVISIONS BY 2 MILLION USD IN 6 MONTHS
65%
INCREASE IN PRODUCTIVITY IN OUR INTERNAL CALL CENTER
SOME OF THE TOOS THAT ALLOW OUR CUSTOMERS TO ACHIVE THESE RESULTS
Selfservice
• Establish agile digital self-service strategies.
• Automatically geo-localize your customers.
Independent Strategy and Assignment engines
• Omnichannel Timeline allows you to combine Traditional + Digital collections in an integrated omnichannel regulation compliant collections strategy.
• Digital channels with the option of AI.
• Restrict number of activities by channel and control intensity.
• Champion – Multichallenger.
Digital collections
Manage in the cloud in one secure platform all digital channels (Bots, SMS, and WhatsApp):
• Excellent customer experience.
• Achieve significant operational savings.
• Increased recoveries.
• Increase contactability.
• Provide enhanced negotiation options for customers.
SOME OF THE TOOS THAT ALLOW OUR CUSTOMERS TO ACHIVE THESE RESULTS
Clients who have found the keys to optimising collections and have increased their collection recoveries
Best-in-class collections innovation
- Timeline-driven orchestration of traditional and digital engagement channels
- AI-enabled digital channels including WhatsApp, email, SMS, and voice bots
- Segmentation based on management channel (call center, field visits, collection agencies, and legal firms)
- Configurable controls over collection activity volume and frequency
- Advanced strategy workflow management
- Champion–challenger framework for continuous strategy optimization
- Contact tone and intensity dynamically aligned with customer risk profiles
Digital self-service and customer engagement
- Enable customers to engage at the time that is most convenient for them
- Rapidly deploy digital self-service strategies
- Automatically capture customer geolocation for smarter management
- Seamless integrations with external applications via web services, including online payment platforms
Preconfigured resolution plans:
- Refinancing
- Restructuring
- Payment arrangements
A strategy tailored to your business needs
Manage and orchestrate all digital engagement channels in the cloud — including bots, SMS, and WhatsApp — to achieve:
- A superior customer experience
- Significant operational efficiencies and cost savings
- Full traceability across the collections lifecycle
- Increased recovery performance
- Higher customer contact and response rates
- Expanded and more flexible customer negotiation options
Argentina
Credit Card
El Salvador
Bank
