• iCS Cloud licensed by volume of accounts to collect
• Targeted at Companies with high volumes of accounts
• SaaS model
• Public cloud operation
• Support SLA’S
• Specialized collections processes
• Optimized technical architecture
• Secure technology policies
• Compliance with strict, regulatory security standards
• Information extraction tailored to your needs
• iCS On site SaaS option by volume of accounts to collect
• Targeted at Companies with high volumes of accounts
• SaaS On site License model
• Support SLA’S
• Specialized collections processes
• Optimized technical architecture
• Secure technology policies that require onsite
• Compliance with strict, regulatory security standards
• SaaS Collections platform licensed by functional modules and users
• Standardized support
• Multitenant platform
• Uptime Guarantee with agile configuration
• Aimed at Small and Medium sized companies
• Data security
• Self-management portal
• Centralized reporting information with standard reports and dashboards
Unify your collection team, your tools and data in one platform
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Get everything you need in a single collection tool and increase the productivity of your debt collections process.
Manage your customers in preventive, early and mid-range collections using omnichannel contact methods.
Legal collections based on your workflows and policies.
Automate negotiations, loss mitigation tools and payment offers by consolidating debt or for each account individually.
Allows your debtors to directly access their accounts using a responsive web portal debts using a personalized link, view their outstanding arrears, make payments, promises to pay, and restructure their debts.
The location of the customer is captured for security purposes and to allow you to update information about your debtors location automatically in real time.
Administer non performing assets that have been seized as part payment of any account.
Calculate commissions based on the recoveries and calculate any incentives and costs using pre-established criteria including balance recovered, delinquency recovered etc….
Ideal tool for your field collectors to perform a more effective collection process, allowing you to track their progress and geo-localize your debtors.
Perform omnichannel digital collections fully compliant with Regulation F. You can leverage Bots, one way and interactive digital channels like Whatsapp and Interactive SMS and also transfer conversations to agents in real time.
Excellent customer experience
- Achieve significant operational savings.
- Full traceability and control of number of contact attempts.
- Increased recoveries.
- Improved debtor experience.
What our platform allows you to achieve
What our platform allows you to achieve
INCREASE BY
33%
THE PRODUCTIVITY OF YOUR COLLECTION PROCESS
60% CALL CENTRE,
30% FIELD COLLECTIONS
REDUCE YOUR BAD DEBT PROVISIONS BY 2 MILLION USD IN 6 MONTHS
65%
INCREASE IN PRODUCTIVITY IN OUR INTERNAL CALL CENTER
SOME OF THE TOOS THAT ALLOW OUR CUSTOMERS TO ACHIVE THESE RESULTS
Selfservice
• Establish agile digital self-service strategies.
• Automatically geo-localize your customers.
Independent Strategy and Assignment engines
• Omnichannel Timeline allows you to combine Traditional + Digital collections in an integrated omnichannel regulation compliant collections strategy.
• Digital channels with the option of AI.
• Restrict number of activities by channel and control intensity.
• Champion – Multichallenger.
Digital collections
Manage in the cloud in one secure platform all digital channels (Bots, SMS, and WhatsApp):
• Excellent customer experience.
• Achieve significant operational savings.
• Increased recoveries.
• Increase contactability.
• Provide enhanced negotiation options for customers.
SOME OF THE TOOS THAT ALLOW OUR CUSTOMERS TO ACHIVE THESE RESULTS
• Omnichannel Timeline allows you to combine Traditional + Digital collections in an integrated omnichannel regulation compliant collections strategy
• Digital channels (WhatsApp, Email, SMS, Voice Bots) with the option of AI
• Segmentation based on collections success per channel (telephone, digital, field, agencies and legal).
• Restrict number of activities by channel and control intensity
• Strategy flow and chaining
• Champion – Multichallenger
• Customize Tone and frequency of collection attempts by risk profiles
• Establish agile digital self-service strategies.
• Automatically geo-localize your customers.
• Integrate with other applications using our web service API e.g. online payments.
Pre-defined plans:
• Refinancing
• Restructuring
• Promises to pay
Manage in the cloud in one secure platform all digital channels (Bots, SMS, and WhatsApp):
• Excellent customer experience.
• Achieve significant operational savings.
• Full traceability.
• Increased recoveries.
• Increase contactability.
• Provide enhanced negotiation options for customers.
Argentina
Credit Card
El Salvador
Bank
Perú
Financial entityClients who have found the keys to optimising collections and have increased their collection recoveries
