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Herramientas recuperación de cartera

Software de cobranza

Ayudaremos a su equipo a aumentar el indicador de recuperación de cartera, automatizar y optimizar el proceso de cobranza con los más altos estándares de calidad y seguridad.

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    Teléfono: +57 601 3441340

    +57 317 3004990

    information@fsc-int.com

    Collections platform

    Optimize and automate your collections with our omni-channel collections platform, ensuring an increased ROI of your debt collections process.

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    Innovating collections

    ICSCLOUD
    iCS Cloud SaaS

    • iCS Cloud licensed by volume of accounts to collect
    • Targeted at Companies with high volumes of accounts
    • SaaS model
    • Public cloud operation
    • Support SLA'S
    • Specialized collections processes
    • Optimized technical architecture
    • Secure technology policies
    • Compliance with strict, regulatory security standards
    • Information extraction tailored to your needs

    ICS ONSITE
    iCS On Site Option

    • iCS On site SaaS option by volume of accounts to collect
    • Targeted at Companies with high volumes of accounts
    • SaaS On site License model
    • Support SLA'S
    • Specialized collections processes
    • Optimized technical architecture

    • Secure technology policies that require onsite
    • Compliance with strict, regulatory security standards

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    IUCOLLECT ENG
    iUCollect

    • SaaS Collections platform licensed by functional modules and users
    • Standardized support
    • Multitenant platform
    • Uptime Guarantee with agile configuration
    • Aimed at Small and Medium sized companies
    • Data security
    • Self-management portal
    • Centralized reporting information with standard reports and dashboards

    INTEGRATED COLLECTION SOLUTION

    Unify your collection team, your tools and data in one platform

    Get everything you need in a single collection tool and increase the productivity of your debt collections process.

    Manage your customers in preventive, early and mid-range collections using omnichannel contact methods.

    Legal collections based on your workflows and policies.

    Automate negotiations, loss mitigation tools and payment offers by consolidating debt or for each account individually.

    Allows your debtors to directly access their accounts using a responsive web portal debts using a personalized link, view their outstanding arrears, make payments, promises to pay, and restructure their debts.

    The location of the customer is captured for security purposes and to allow you to update information about your debtors location automatically in real time.

    Administer non performing assets that have been seized as part payment of any account.

    Calculate commissions based on the recoveries and calculate any incentives and costs using pre-established criteria including balance recovered, delinquency recovered etc….

    Ideal tool for your field collectors to perform a more effective collection process, allowing you to track their progress and geo-localize your debtors.

    Perform omnichannel digital collections fully compliant with Regulation F. You can leverage Bots, one way and interactive digital channels like Whatsapp and Interactive SMS and also transfer conversations to agents in real time.

    Excellent customer experience

    • Achieve significant operational savings.
    • Full traceability and control of number of contact attempts.
    • Increased recoveries.
    • Improved debtor experience.

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      What our platform allows you to achieve

      INCREASE BY
      33% THE PRODUCTIVITY

      OF YOUR COLLECTION PROCESS
      INCREASED CUSTOMER CONTACT SUCCES BY
      60% CALL CENTRE
      30% FIELD COLLECTIONS
      REDUCE YOUR BAD DEBT PROVISIONS BY
      2 MILLION USD
      IN 6 MONTHS

      65% INCREASE IN PRODUCTIVITY
      IN OUR INTERNAL CALL CENTER
      Nosotros
      COBRANZA DIGITAL

      What our platform allows you to achieve

      COBRANZA DIGITAL

      INCREASE BY

      33%
      THE  PRODUCTIVITY OF YOUR COLLECTION PROCESS

      INCREASED CUSTOMER CONTACT SUCCES BY
      60% CALL CENTRE,
      30% FIELD COLLECTIONS

      REDUCE YOUR BAD DEBT PROVISIONS BY 2 MILLION USD IN 6 MONTHS

      65%

      INCREASE IN PRODUCTIVITY IN OUR INTERNAL CALL CENTER

      About us

      SOME OF THE TOOS THAT ALLOW OUR CUSTOMERS TO ACHIVE THESE RESULTS

      Selfservice

      • Establish agile digital self-service strategies.
      • Automatically geo-localize your customers.

      Independent Strategy and Assignment engines

      • Omnichannel Timeline allows you to combine Traditional + Digital collections in an integrated omnichannel regulation compliant collections strategy.
      • Digital channels with the option of AI.
      • Restrict number of activities by channel and control intensity.
      • Champion – Multichallenger.

      Digital collections

      Manage in the cloud in one secure platform all digital channels (Bots, SMS, and WhatsApp):

      • Excellent customer experience.
      • Achieve significant operational savings.
      • Increased recoveries.
      • Increase contactability.
      • Provide enhanced negotiation options for customers.

      SOME OF THE TOOS THAT ALLOW OUR CUSTOMERS TO ACHIVE THESE RESULTS

      SELFSERVICE HOME
      Debtors can self solve any time anyplace

      • Establish agile digital self-service strategies.
      • Automatically geo-localize your customers.
      • Integrate with other applications using our web service API e.g. online payments.

      Pre-defined plans:
      • Refinancing
      • Restructuring
      • Promises to pay

      INDEPENDENT STRATEGY AND ASSIGNMENT ENGINES
      Best of industry innovation

      • Omnichannel Timeline allows you to combine Traditional + Digital collections in an integrated omnichannel regulation compliant collections strategy
      • Digital channels (WhatsApp, Email, SMS, Voice Bots) with the option of AI
      • Segmentation based on collections success per channel (telephone, digital, field, agencies and legal).
      • Restrict number of activities by channel and control intensity
      • Strategy flow and chaining
      • Champion - Multichallenger
      • Customize Tone and frequency of collection attempts by risk profiles

      DIGITAL COLLECTIONS
      A strategy tailored to your needs

      Manage in the cloud in one secure platform all digital channels (Bots, SMS, and WhatsApp):

      • Excellent customer experience.
      • Achieve significant operational savings.
      • Full traceability.
      • Increased recoveries.
      • Increase contactability.
      • Provide enhanced negotiation options for customers.

      Emilia Clarke
      Argentina
      Credit Card
      The largest credit card issuer in Argentina achieved a 65% increase in productivity in its internal call center
      Emilia Clarke
      El Salvador
      Bank
      The second largest bank in El Salvador achieved exceptional results in less than 6 months after the implementation of ICS. 34% optimization due to improvements in the collections model.
      Perú
      Financial entity
      Managed to increase by 33% the productivity of the field collections process using ICS Mobile

      Clients who have found the keys to optimising collections and have increased their collection recoveries