Artificial Intelligence, the future of collections
The use of AI (Artificial Intelligence) in the collection process allows you to evolve from data entry to strategic decision-making, calculate the most efficient communication method, improve performance, significantly increase collection operations, achieve greater empathy with customers, and streamline tedious tasks.
With the help of machine learning techniques and innovative data-driven collection software, you will be able to:
Guide your collection managers in evaluating a customer, making accurate assumptions, thereby improving agent productivity and success rates during the collection process.
Analyze and anticipate customer behavior based on behavioral science.
Our customers who have implemented digital channel tools with artificial intelligence, machine learning, and bots for channels such as WhatsApp, email, SMS, and voice bots in their collection strategy have experienced a considerable improvement in portfolio recovery indicators. Learn about other benefits of having a tool like iCS.
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