The use of AI (Artificial Intelligence) in the collections process makes it possible to evolve from data entry to strategic decision making, calculate the most efficient communication method, improve performance, significantly increase collection operations, achieve greater empathy with customers and streamline tedious ta
Depending on the amount of the debt, this part of the negotiation can go in many directions. If you keep a few strategies in mind before you make contact, you will improve your chances of collecting.
For collections teams, training your staff in some basic negotiation skills can have a positive impact on your cash flow, recovering late payments, improving your customer experience and enhancing your brand reputation.
El programa de aplazamientos de créditos ofrecido por las entidades financieras ha permitido al sector controlar sus índices de morosidad y a las empresas y personas posponer los pagos de sus créditos.
Learn about the benefits of a “Digital First” strategy and increase your 30 days past due recovery rate by 25% and obtain at least a 15% reduction in collection costs. To optimize support, customer experience, reduce delinquency, comply with regulations and automate operations, three areas must be addressed in a consistent manner.
Developing an effective collections strategy consists of using available information and extracting valuable insights from customers to generate alerts and guide quick actions in real time. In this way, the customer experience is improved; this is achieved through collection platforms such as iUCollect or iCS Cloud that integrate predictive and analytical technologies based on: Customer […]
Still don’t know how to automatically control compliance with Chilean consumer protection regulations on out-of-court collections? This law only allows: 1 phone call or visit per week 2 actions (correspondence, SMS, email or WhatsApp) per week separated by two days. Prohibits extrajudicial collection actions, after the beginning of the proceedings of a lawsuit. During the […]
Learn about alternatives to mitigate the problem of low contactability. Current components such as unemployment, decrease in working hours, decrease in income, change of habits, teleworking, unexpected changes in housing, governmental actions and quarantine have changed the processes and the type of contact with creditors, it is here where the effective contact with customers becomes […]
3 tendencias destacadas por Gartner en octubre del 2020 y las relacionaremos al entrono de cobranza.